Last updated: 1 December 2023.
We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.
If you're looking to return or exchange your order, we accept returns within 60 days of purchase. You can return your product for a different product or a refund to the original payment method.
Please note: All returned items must be in new and unused condition, with the original packaging and labels attached.
To return an item, email us at support@charmcase.com with your Order Number and return reason and our support team will be happy to assist you with the next steps.
You will be liable for any return shipping charges.
After receiving your item/s and inspecting the condition, we will process your refund or exchange. Please allow at least 14 days from the receipt of your item/s for your return to be processed.
For questions relating to our returns policy, please contact us at support@charmcase.com.